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3-star hotel Check-in 15:00 · Check-out 12:00

Hotel El Naranjo

Enjoy free Wi-Fi, parking, and pet-friendly rooms at Hotel El Naranjo in San Cristóbal de las Casas. Close to Casa Na Bolom, El Arcotete, and local attractions.

Francisco León No. 11, Sta Lucia, 29250 San Cristóbal de las Casas, Chis., Mexico View on map
8.2/10
Very Good Based on 129 recent guest reviews
Free Wi-Fi Paid breakfast Free parking Laundry service Pet-friendly
What recent guests emphasize

Comfortable, Friendly, and Affordable Stay with Some Limitations

Visitors appreciate the quiet, clean atmosphere and helpful staff, though some practical details like water pressure and hot water access may require advance notice.

Guests often praise

  • Cleanliness and comfortable beds with cozy bedding.
  • Friendly, attentive, and helpful staff providing good local advice and support.
  • Peaceful and attractive setting, including charming common areas and patios.
  • Affordable pricing offering good value in the city center location.
  • Pet-friendly and family-oriented services with convenient parking available.

Worth knowing

  • Water pressure can be low, and hot water usage requires prior notice to the staff.
  • Wi-Fi coverage may be weaker in some rooms, requiring guests to connect in common areas.
  • Some rooms (especially cabins) lack TVs and heating, with temperature control relying on blankets.
  • The building is older, which adds charm but some bathrooms may have lingering odors.
  • Breakfast is paid and no pool or fitness center is available on-site.

Best for

  • Travelers seeking budget-friendly accommodation in San Cristóbal de las Casas.
  • Visitors who prioritize a central location close to local attractions.
  • Those looking for a quiet, relaxed atmosphere with friendly local service.
  • Guests who enjoy simple, clean lodging with pet-friendly and family-friendly options.
  • People planning to explore nature and cultural sites nearby, using the hotel as a convenient base.
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About this property

Welcome to Hotel El Naranjo

Hotel El Naranjo is a 4-star property located on Francisco León No. 11 in the Sta Lucia neighborhood of San Cristóbal de las Casas, Mexico. It offers a comfortable and relaxed atmosphere, with accommodations ranging from traditional rooms to economical cabins. Guest reviews frequently note the clean and inviting environment, with particular appreciation for the quiet setting and well-prepared beds, although some mention that heating is not available, which may affect those visiting in cooler months.

The hotel features essential amenities such as free Wi-Fi, free parking, room service, an on-site restaurant, bar, and airport shuttle. It is also pet-friendly and caters to families with kid-friendly facilities. While it does not have a pool or fitness center, it does provide laundry service and a no smoke-free policy. Guests should be aware that hot water must be requested in advance, a detail that has received mixed feedback.

Situated in the heart of San Cristóbal de las Casas, this property is convenient for visitors interested in nearby cultural and natural attractions. Notable places close by include the historic Casa Na Bolom museum, the scenic hiking trails and caves at El Arcotete nature park, and the baroque Catedral de San Cristóbal de las Casas. The Ángel Albino Corzo International Airport is a little over an hour’s drive away by car, making the hotel accessible for travelers.

Hotel El Naranjo seems well suited for budget-conscious travelers looking for simple, clean accommodations in a central location. Its friendly staff and basic services meet the needs of those focusing on sightseeing and getting around the city rather than luxury amenities. Overall, guest ratings average around 4.1, reflecting a good value with room for improvement in certain service areas such as water pressure and hot water availability.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Paid breakfast
Free parking
Laundry service
Pet-friendly
Room service
Kid-friendly
Restaurant
Airport shuttle
Bar

Not available at this property

Pool
Fitness center
Smoke-free
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

PF
patricia faviel Apr 09, 2026
8.0

Experimentamos el hospedaje en cabañas, reservamos por app, (mucho más económico), a diferencia de las habitaciones normales en las cabañas no hay TV, (no se necesita ) si wifi, excelente para pasar la noche y disfrutar del clima, es un lugar muy hermoso, invita a romancear.

AB
adriana bustamante Apr 09, 2026
10

Excelente lugar, muy limpio, cómodo, el personal muy amable y atento. El único detalle es la ya que la presión del agua no es buena. Pero de ahí en fuera todo muy bien. Y el precio muy accesible.

OS
Oscar Sánchez Mar 16, 2026
10

Bueno‼Bonito‼Barato‼ Ubicado en el corazón de la ciudad, este hotel ofrece una experiencia encantadora con habitaciones bien equipadas y un ambiente acogedor. Con tarifas asequibles, es una opción ideal para quienes buscan comodidad sin comprometer el bolsillo. Su personal amable y servicios satisfacen las necesidades básicas de los huéspedes, convirtiéndolo en una elección sensata para viajeros.

SG
Sarahi Gutierrez Mar 04, 2026
10

Un lugar tranquilo, limpio con atención súper amable, cuenta con estacionamiento. Puedes usar y pasar tiempo en las instalaciones comunes, El único detalle es que se debe avisar un poco antes para usar el agua caliente, pero la atención es 5⭐

T
T-mo Feb 20, 2026
8.0

The spacious room and tv with netflix were nice to rest up after a long trip in to San Cristobal. The staff seemed nice. The space looked clean until we found soaps and empty shampoo and soap wrappers in the shower....you need to ask for hot water before you get into shower, which by itself wouldn’t have been a problem if we had been informed at check-in. the building is old and that is a charm but the bathroom smelled a bit funky...we tried to fight it off with some aroma candle but couldn’t get over it... The courtyard was very nice and beautiful and the location is great, late check-out at 1pm is awesome so we wanted to love it but ended up moving to another hotel after a couple of nights...

CCG
Cristina Cámara González Feb 18, 2026
8.0

Dormimos ahí ayer y nos gustó mucho la habitación. La cama es muy cómoda. Está muy limpio. El baño está bien. El patio es muy bonito. Se puede alquilar una cabaña por 400 pesos pero no sé si hará mucho frío por la noche. No tienen calefacción pero las camas están bien preparadas con manta y edredón (cobijas). Ofrecen café, infusión y agua de cortesía y disponen de una nevera (refrigerador) por si necesitas dejar algo de comida o bebida.

ET
Emmett Tubritt Jan 22, 2026
10

Excellent stay and super cool, friendly staff with great suggestions on stuff to do throughout Mexico. I would love to stay here again!

RFM
Ruth Figueroa Millán Jan 19, 2026
8.0

Me gustó mucho la temática de cabañas en la Ciudad. Está algo céntrico. La chica que atiende es muy amable. Me ofreció dejar mis cosas (como suelen hacer algunos hoteles) mientras preparaban mi habitación. También me ayudó a encontrar un tour al cañón del sumidero que ellos tienen con los de los tours. Es muy frío. Lo único que me hubiera gustado es que el wifi llegará hasta mi habitación, lamentablemente no llegaba y tenía que salir en la noche para poder realizar algunos movimientos en línea. Cómo algunas otras cabañas, el único inconveniente es que se filtra bastante es ruido y se mueve cuando hay movimiento, podía escuchar lo que decía y hacía la pareja de a lado. Fue algo incómodo. De ahí para allá me gustó bastante.

Location & neighborhood

Where you'll find Hotel El Naranjo

San Cristobal de las Casas, Chiapas, Mexico

Based on sightseeing, recreation, and getting around

  • San Cristobal de las Casas Bus Station 12 min Walk
  • Ángel Albino Corzo International Airport 1 hr 19 Car
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in Chiapas. Distances are rough real-world times, not straight-line.

Casa Na Bolom 2,008 reviews

Casa Na Bolom

Av. Vicente Guerrero 33, Barrio del Cerrillo, 29220 San Cristóbal de las Casas, Chis., Mexico

4.5 · Association / Organization
El Arcotete 2,864 reviews

El Arcotete

Carretera Rumbo aTenejapa km 8 Ejido Río, Del Arcotete N, Rìo Arcotete, 29200 San Cristóbal de las Casas, Chis., Mexico

4.7 · Ecological Park
Catedral de San Cristóbal de las Casas 4,057 reviews

Catedral de San Cristóbal de las Casas

Plaza 31 de Marzo Norte No. 3, Centro, 29200 San Cristóbal de las Casas, Chis., Mexico

4.6 · Catholic Cathedral
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